Healthcare

 University of Connecticut Health Center

University of Connecticut Health Center

The parking, access management, and transportation functions for healthcare institutions are unique in their need for care, compassion, and simplicity.

When arriving at a medical site, the first question a patient has is “How do I get where I am supposed to be?”  Because of the high level of personal transportation used by patients and whoever may accompany them, the initial task is typically to find a parking space.  Immediately after finding the space comes the unease about wayfinding to the desired destination.  Clear driver directions to parking, well-designed parking facilities with helpful signs and guidance, suitable pedestrian paths, and well organized human and technical assistance are essential for a stress-free journey for patients.  

Healthcare employees also deserve attention.  Variable work hours, travel modes, and safety are typical concerns, and they may well be competitive conditions for employment. 

Hospital and medical center financial conditions range from paid parking for everyone to paid parking for no one.  Nonetheless, parking facilities must be constructed, operated and maintained, and these functions should be as cost effective as possible.  If contracted management occurs, the contracts should protect the institution and offer maximum value for the dollars spent.  Shuttle systems may be needed to connect with public transportation, or to move individuals around a large medical campus.  Whether operated in-house or by a contractor, the quality and reliability of shuttle service is essential for patients and employees.

Customer care and cost are issues everywhere in the medical arena, and they are just as important for mobility at any medical site or institution.

Click here to see the article on “Managing Access at Your Hospital:  See It Again for the First Time.”

Services

■ parking and transportation master plans

■  wayfinding for drivers and pedestrians

■  customer satisfaction surveys

■  detailed future parking demand estimation by population group, patient type, medical service, time of day, and daily accumulation

■  alternatives analysis for parking and transportation to meet future needs

■  operations analysis to elevate performance

■  assessment of contracted operations and improvement of contracts

■  financial analysis, cost reduction/revenue enhancement, pro formae for future conditions

Featured Projects

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  Penn State Milton S. Hershey Medical Center   Assess Master Plan Projections  Estimate Parking Demand  Calculate Parking Accumulation

Penn State Milton S. Hershey Medical Center

Assess Master Plan Projections

Estimate Parking Demand

Calculate Parking Accumulation

  University of Oklahoma Health Sciences Center   Analyze Existing Conditions and Future Parking Needs  Prepare and Present Facilities and Transportation Alternatives  Develop a Facilities Database Model

University of Oklahoma Health Sciences Center

Analyze Existing Conditions and Future Parking Needs

Prepare and Present Facilities and Transportation Alternatives

Develop a Facilities Database Model

  Children's Hospital of Philadelphia (CHOP)   Benchmark Urban Pediatric Medical Centers  Analyze Future Parking Supply and Estimate Surplus/Deficit Conditions  Conduct Financial Analysis and Prepare Alternatives

Children's Hospital of Philadelphia (CHOP)

Benchmark Urban Pediatric Medical Centers

Analyze Future Parking Supply and Estimate Surplus/Deficit Conditions

Conduct Financial Analysis and Prepare Alternatives

  MD Anderson Cancer Center   Develop a Parking and Transportation Planning Model  Benchmark Parking Rates  Prepare a Parking and Transportation Master Plan

MD Anderson Cancer Center

Develop a Parking and Transportation Planning Model

Benchmark Parking Rates

Prepare a Parking and Transportation Master Plan

  Indiana Health and IUPUI   Provide Parking Development Alternatives  Analyze the Feasibility of Extending People Mover Technology  Conduct Parking Demand and Supply Projections

Indiana Health and IUPUI

Provide Parking Development Alternatives

Analyze the Feasibility of Extending People Mover Technology

Conduct Parking Demand and Supply Projections

  Texas Medical Center   Project Parking Supply and Demand for Future Periods  Create an Implementation Plan and Schedule for Integrated Parking and Transportation Strategies  Recommend Alternative Organizational Decision Making Models

Texas Medical Center

Project Parking Supply and Demand for Future Periods

Create an Implementation Plan and Schedule for Integrated Parking and Transportation Strategies

Recommend Alternative Organizational Decision Making Models