The parking, access management, and transportation functions for healthcare institutions are unique in their need for care, compassion, and simplicity.
When arriving at a medical site, the first question a patient has is “How do I get where I am supposed to be?” Because of the high level of personal transportation used by patients and whoever may accompany them, the initial task is typically to find a parking space. Immediately after finding the space comes the unease about wayfinding to the desired destination. Clear driver directions to parking, well-designed parking facilities with helpful signs and guidance, suitable pedestrian paths, and well organized human and technical assistance are essential for a stress-free journey for patients.
Healthcare employees also deserve attention. Variable work hours, travel modes, and safety are typical concerns, and they may well be competitive conditions for employment.
Hospital and medical center financial conditions range from paid parking for everyone to paid parking for no one. Nonetheless, parking facilities must be constructed, operated and maintained, and these functions should be as cost effective as possible. If contracted management occurs, the contracts should protect the institution and offer maximum value for the dollars spent. Shuttle systems may be needed to connect with public transportation, or to move individuals around a large medical campus. Whether operated in-house or by a contractor, the quality and reliability of shuttle service is essential for patients and employees.
Customer care and cost are issues everywhere in the medical arena, and they are just as important for mobility at any medical site or institution.
Click here to see the article on “Managing Access at Your Hospital: See It Again for the First Time.”
■ parking and transportation master plans
■ wayfinding for drivers and pedestrians
■ customer satisfaction surveys
■ detailed future parking demand estimation by population group, patient type, medical service, time of day, and daily accumulation
■ alternatives analysis for parking and transportation to meet future needs
■ operations analysis to elevate performance
■ assessment of contracted operations and improvement of contracts
■ financial analysis, cost reduction/revenue enhancement, pro formae for future conditions
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