What Key Performance Indicators Can Do For Your Program – and For You!

June 2019

CMA’s Joe Sciulli, CAPP had the pleasure of co-presenting with fellow-CAPP Gary Means, Executive Director of the Lexington and Fayette County Parking Authority (LexPARK), to extoll the wonders, whys and hows of Key Performance Indicators (KPIs) at the IPMI’s Conference and Expo in Anaheim, CA.  Complete with formulas and implementation tips, the pair covered both on- and off-street KPIs, and used Gary’s successes in applying KPIs to fact-based decision-making on meter rate and enforcement adjustments, enhancing program credibility with customers and political stakeholders alike.  Click here for a copy of this dynamic duo’s presentation!

Joseph Sciulli